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THE GR8S FITNESS

APP & WEBSITE PRIVACY POLICY

Effective Date: August 13, 2026
Last Updated: August 13, 2026

Lift and Love Corp., doing business as Lift and Love Fitness / The GR8S Fitness ("The GR8S Fitness," "we," "us," or "our"), respects the privacy of our members, guests, website visitors, and app users.

This Privacy Policy explains how we may collect, use, store, disclose, and protect information when you use The GR8S Fitness website, mobile application, member portal, membership services, booking services, check-in system, fitness programs, or related services.

By using our services, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE MAY COLLECT

Depending on how you interact with The GR8S Fitness, we may collect the following categories of information.

1.1 Personal Information

This may include:

  • Full name

  • Email address

  • Telephone number

  • Date of birth or age where required

  • Mailing address

  • Emergency contact information

  • Account and login information

  • Membership information

  • Information voluntarily provided when contacting us

1.2 Membership Information

We may collect and maintain information relating to your membership, including:

  • Membership type

  • Membership status

  • Membership start and expiration dates

  • Membership renewal information

  • Membership identification number

  • QR code or barcode identifier

  • Personal-training sessions or credits

  • Recovery Room credits

  • Membership notes

  • Cancellation or suspension information

1.3 Profile Photographs

Members may be asked to provide a profile photograph.

Profile photographs may be used for purposes including:

  • Member identification

  • Account verification

  • Membership-card display

  • Facility check-in

  • Prevention of unauthorized membership sharing

  • Member-account administration

1.4 Identification Documents

Members may be asked to upload a driver's license, government-issued identification, or similar documentation for identity and membership verification.

Identification documents may be used to:

  • Verify member identity

  • Prevent fraud or unauthorized account use

  • Confirm membership ownership

  • Maintain facility security

Access to identification information is intended to be limited to authorized personnel and service providers that require access for legitimate operational purposes.

1.5 Waiver and Agreement Information

We may maintain records showing:

  • Whether a waiver or membership agreement was accepted

  • Date of acceptance

  • Version of the agreement or waiver accepted

  • Membership terms associated with the account

  • Other records necessary to document consent or acceptance

1.6 Check-In and Facility Activity

When you use your membership card, QR code, barcode, app, or other check-in method, we may collect:

  • Check-in date and time

  • Number of visits

  • Last check-in

  • Facility-access information

  • Membership status at check-in

  • Related account or access alerts

We use this information to administer memberships, confirm facility usage, manage access, maintain records, and operate eligible membership or wellness programs.

1.7 Booking and Training Information

If you schedule services through our app, website, or booking system, we may collect information relating to:

  • Class reservations

  • Personal-training appointments

  • Recovery Room reservations

  • Cancellations

  • Attendance

  • Waitlists

  • Trainer or service selections

1.8 Fitness and Progress Information

If progress-tracking features are offered and you choose to use them, we may collect information you voluntarily provide, such as:

  • Weight

  • Body measurements

  • Fitness goals

  • Progress photographs

  • Workout history

  • Exercise performance

  • Fitness assessments

  • Other progress information

These features may be optional unless particular information is reasonably necessary to provide a service you request.

The GR8S Fitness is not a medical provider, and fitness information provided through our services should not be considered medical advice.

1.9 Payment and Transaction Information

When you purchase a membership or service, payment information may be processed by third-party payment processors or technology providers.

We may receive transaction-related information such as:

  • Amount paid

  • Purchase date

  • Membership or service purchased

  • Payment status

  • Billing or renewal status

  • Transaction identifiers

We generally do not need to store complete payment-card numbers directly when payment information is handled by our payment-processing providers.

1.10 Device and Technical Information

When you use our website or app, certain technical information may be collected automatically, including:

  • Device type

  • Browser type

  • Operating system

  • IP address

  • App or website usage information

  • Login activity

  • Diagnostic or error information

  • Cookies or similar technologies where applicable

2. HOW WE USE INFORMATION

We may use information for legitimate business and operational purposes, including to:

  • Create and manage member accounts

  • Provide memberships and services

  • Verify member identity

  • Process membership purchases and renewals

  • Operate facility check-in

  • Generate and display digital membership cards

  • Generate QR codes or membership identifiers

  • Schedule classes and appointments

  • Track membership usage

  • Maintain waiver and agreement records

  • Administer personal-training and Recovery Room credits

  • Communicate with members

  • Provide customer support

  • Send membership and service notifications

  • Send booking reminders

  • Send renewal or billing-related communications

  • Process cancellation requests

  • Prevent fraud and unauthorized membership sharing

  • Protect members, staff, and our facility

  • Improve our website, app, programs, and services

  • Maintain business records

  • Comply with legal obligations

3. EMAIL, TEXT & PUSH NOTIFICATIONS

Depending on your preferences and applicable law, we may communicate with you through:

  • Email

  • SMS/text messages

  • Push notifications

  • In-app messages

These communications may include operational messages such as:

  • Membership confirmations

  • Membership-card information

  • Profile-completion reminders

  • Waiver reminders

  • Booking confirmations

  • Appointment reminders

  • Class updates

  • Cancellation confirmations

  • Billing or renewal notices

  • Important account or facility notices

Where required, promotional communications will include an appropriate method for managing preferences or opting out.

Certain transactional or service-related communications may still be necessary to administer an active account or requested service.

4. HOW WE MAY SHARE INFORMATION

We do not sell personal information to advertisers for money.

We may share information with service providers when reasonably necessary to operate our business and provide our services.

These providers may include companies that support:

  • Website and app hosting

  • Membership management

  • Payment processing

  • Email delivery

  • SMS or push notifications

  • Booking and scheduling

  • Data storage

  • Analytics

  • Customer support

  • Security and fraud prevention

  • Fitness or wellness-benefit programs authorized by the member

Service providers are permitted to receive information only as appropriate for the services they provide and subject to applicable contractual and legal requirements.

We may also disclose information when reasonably necessary to:

  • Comply with applicable law or legal process

  • Respond to lawful government requests

  • Protect the rights, safety, or property of The GR8S Fitness, our members, staff, or others

  • Investigate suspected fraud or security incidents

  • Enforce applicable agreements and policies

  • Complete a merger, acquisition, financing, sale, or other legitimate business transaction, subject to applicable law

5. INSURANCE, FITNESS & WELLNESS PROGRAMS

If a member participates through an insurance-sponsored, employer-sponsored, fitness-benefit, or wellness program, we may provide information reasonably necessary to verify eligibility, attendance, or covered services.

Depending on the program, this may include:

  • Member identification information

  • Membership information

  • Visit or check-in information

  • Dates of attendance

  • Eligible services used

Information will be handled according to applicable program requirements and law.

6. DRIVER'S LICENSE AND IDENTIFICATION SECURITY

Identification documents contain sensitive information and are treated accordingly.

We use identification documents for legitimate verification, security, fraud-prevention, and membership-administration purposes.

We do not intend to publicly display a member's driver's license or identification document.

Access should be restricted to authorized personnel and authorized service providers where reasonably necessary.

Members should not upload identification documents through unofficial channels unless specifically instructed by authorized GR8S Fitness personnel.

7. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no website, mobile application, network, transmission method, or electronic storage system can be guaranteed to be completely secure.

Members are responsible for protecting their account credentials and should not share passwords, QR codes, or other private account-access information with unauthorized individuals.

Please notify us promptly if you believe your account has been accessed without authorization.

8. DATA RETENTION

We may retain information for as long as reasonably necessary to:

  • Maintain an active membership

  • Provide requested services

  • Maintain transaction and business records

  • Document waiver or contract acceptance

  • Resolve disputes

  • Prevent fraud

  • Satisfy accounting requirements

  • Comply with applicable legal obligations

Different categories of information may have different retention periods.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and business practices.

9. YOUR PRIVACY CHOICES

Depending on applicable law and the nature of your request, you may be able to request that we:

  • Provide information about personal information maintained about you

  • Correct inaccurate account information

  • Update certain personal information

  • Delete certain personal information

  • Explain certain uses of your information

  • Update communication preferences

Some information may need to be retained despite a deletion request, including information necessary for:

  • Financial records

  • Fraud prevention

  • Legal compliance

  • Contract enforcement

  • Waiver or agreement documentation

  • Dispute resolution

  • Other legitimate legal or business requirements

To submit a privacy request, contact us using the information at the end of this policy.

We may need to verify your identity before completing a privacy-related request.

10. ACCOUNT AND PROFILE INFORMATION

Members are responsible for providing accurate information and keeping their account information reasonably current.

Certain account information may be updated through the member portal or app when that functionality is available.

Changes to an email address or other account credentials may require additional verification.

11. CHILDREN & MINORS

Our services may include youth or teen fitness programs.

Where personal information about a minor is collected, a parent or legal guardian may be required to provide information, authorization, or consent as required by applicable law.

Children should not independently submit sensitive personal information through our website or app unless authorized to do so.

Parents or guardians with questions regarding information associated with a minor may contact us.

12. COOKIES & SIMILAR TECHNOLOGIES

Our website and supporting technology providers may use cookies and similar technologies to:

  • Maintain login sessions

  • Remember preferences

  • Improve website functionality

  • Understand website usage

  • Maintain security

  • Diagnose technical problems

Where required, users may be provided with additional cookie choices or notices.

13. THIRD-PARTY SERVICES & LINKS

Our app or website may contain links to or integrations with third-party services.

Those third parties may maintain their own privacy policies and practices.

The GR8S Fitness is not responsible for the independent privacy practices of third-party websites or services that are not controlled by us.

Members should review the privacy policies of relevant third-party services when appropriate.

14. APP PERMISSIONS

Certain app features may request access to device functionality such as:

  • Camera

  • Photos or media library

  • Notifications

For example, camera or photo access may be requested when uploading a profile photograph, identification document, or progress photograph.

Permission is used to provide the requested feature.

Device permissions can generally be managed through the device's operating-system settings.

15. LOCATION INFORMATION

The GR8S Fitness app does not intentionally collect precise device location information unless a feature requiring location is introduced and appropriate notice or permission is provided.

General location may sometimes be inferred from technical information such as an IP address for security, analytics, or operational purposes.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to:

  • Our services

  • Our app

  • Technology

  • Business operations

  • Legal requirements

When this policy is updated, the Last Updated date at the top will be revised.

If a change materially affects how personal information is handled, we may provide additional notice where appropriate or required.

17. CONTACT US

Questions, concerns, or privacy requests may be submitted to:

Lift and Love Corp.
Lift and Love Fitness / The GR8S Fitness

Email: liftandlovefitness@gmail.com

When submitting a privacy request, please provide enough information for us to identify your account and understand your request. Do not send passwords, full payment-card numbers, or other unnecessary sensitive information by email.

PRIVACY ACKNOWLEDGMENT

By creating an account or using The GR8S Fitness website, app, member portal, or related services, you acknowledge that you have been provided access to this Privacy Policy and understand that your information will be handled as described above, subject to applicable law.

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